(Last update on 02 September 2016)
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions Contact Form.
Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person.
You may be asked to provide your personal information anytime you are in contact with MGE or ask for services to be provided by MGE to you. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our services or respond to any queries you may have.
What personal information we collect
• When you register for the services of MGE, we collect a variety of information, including personal information such as title, name, company name, phone number, company and/or personal address and email address. Furthermore, we may store a pdf-copy of your ID proof.
• When you decide to enter into a contract with MGE, we collect additional information, including but not limited to financial information.
• Upon your registration and/or any upload of data or information we collect your IP address and browser information.
• To protect your interest, we do also collect statistic information on logins and failed login attempts as well as other user activities (such as your subscription of services, your usage and payment of tokens).
How we use your personal information
• The personal information we collect allows us to provide our services to you and other users in accordance with our General Terms and Conditions.
• We also use personal information to help us to create, develop, operate and improve our products and services as well as the content and navigation of our websites.
Collection and Use of Non-Personal Data
We also collect data in a form that does not, on its own, permit direct association with a specific individual. We may collect, use, transfer, and disclose non personal-information for any purpose.
Online Message Exchange System
We offer you an online message exchange system which can be used for contacting and communicating with other users. By using our system, you accept that any use of this service shall be done on a fair use principle and by respecting other users. If you do not share these principles, MGE reserves the right to block your access to the system and to exclude you from any future use of the system.
In order to assure this service, MGE reserves the right to access information exchanged through the messaging system on a case-by case basis.
Web-site navigational information
We may use web beacons to operate and improve our websites and the email communication with you.
We may also collect IP addresses to understand and analyse trends, to administer the websites, to learn about the user behaviour on the websites, to improve our services or products and to gather geographic information about our user base as a whole.
Disclosure to Third Parties
We will disclose your personal information only to those third parties that have entered into a contract with us and, only to the extent, such disclosure is necessary to fulfil our contractual obligations to you and to perform our services in accordance with our General Terms and Conditions.
You may ask us to provide you with a list of recipients upon request. You acknowledge that the country of residence of a recipient may not have a level of data protection being equal to the level of data protection in the European Union.
You may revoke your consent of the data processing by us any time. In such case, we may no longer be able to provide our services to you and may therefore need to terminate our contract.
Furthermore, it may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – for us to disclose your personal information.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our General Terms and Conditions or to protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer the personal information we collect to the relevant third party.
Protection of Personal Information
We take the security of your personal information very seriously. Thus, we apply robust security measures to protect your data.
Upon registration, we apply a double opt-in procedure to prevent non-authorised registrations. After your registration, we send you an email to the address disclosed to us. This confirmation email contains an URL that you need to confirm explicitly in order to activate your account.
When you connect with the portal, your data is encrypted by “SSL” and “https standards”. To encrypt your login details (email address and password) in our database, we apply the cryptologic hash function “bcrypt”. Furthermore, we encrypt all URL’s when retrieving documents from the platform. Each URL is valid only for a defined period of time and can only be recalled from the platform.
We back-up the database periodically on redundant systems. The hosting and storage of data is performed within Europe (currently in Frankfurt) which safeguards a high level of protection for your data.
User accounts are banned after a defined number of unsuccessful login attempts. A banned user account can only be released after a strict confirmation procedure.
Correcting and updating your information
You can help ensure that your personal information are accurate, complete and up-to-date by logging in to your account at https://portal.e-nable.eu and by changing the respective personal information. In order to access your account you need to insert your E-nable+ username and your chosen password.
To update your billing information or in case, you want to delete your registration information, you may also contact us via email firstname.lastname@example.org or mail (see contact details below).
We will try to handle any of your requests within reasonable response time.
You may contact us by
• our contact form
• email: email@example.com;
• mail: Eschenbachgasse 9, 1010 Vienna, Austria.